SetupWorks Return & Refund Policy

Last updated: October 17, 2026

At SetupWorks, we want every customer to receive their order in the condition promised. If something goes wrong, we're here to help.

Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 30 days of delivery.

Include:

• Your order number

• A description of the problem

• Photos or videos showing the issue, if available

After reviewing your request, we may offer a replacement or refund at no additional cost.

Incorrect or Incomplete Orders

If you receive the wrong product, incorrect color or size, or an item with missing components, please contact us within 30 days of delivery.

We will investigate the issue and arrange an appropriate replacement or refund.

Missing or Lost Packages

If your order has not arrived within the estimated delivery period, please contact us.

We will investigate the shipment using available tracking information and work with our shipping partners to resolve the issue.

If the package is confirmed lost, we will provide an appropriate replacement or refund.

Change-of-Mind Returns

SetupWorks does not offer voluntary returns or refunds for change of mind, including situations where a customer no longer wants an item or ordered a product they no longer need.

This does not affect any rights customers may have under applicable law.

Order Cancellations

Cancellation requests must be submitted before an order ships.

If your order has not yet shipped, we will attempt to cancel it and issue a refund. Cancellation cannot be guaranteed once processing has begun.

If we cannot fulfill an order, we will notify you and provide a refund.

Refund Processing

Approved refunds will be issued to the original payment method.

Refund processing times may vary depending on your payment provider or financial institution.

Return Instructions

Please contact SetupWorks before returning any product.

If a physical return is necessary, we will provide instructions. Do not send items to the address on your shipping label without authorization.

For approved claims involving damaged, defective, or incorrect items, we will not require customers to pay return shipping costs.

Contact Us

For assistance with an order, please contact us through the Contact page on our website.

Include your order number and a description of the issue.

Consumer Rights

Nothing in this policy excludes or limits any consumer rights or remedies provided by applicable law.